We treat the general public and our service users with courtesy and respect and we ask for the same in return. All of our officers are volunteers who give up their time in order to help keep people safe. We have the right to care for others without fear of being attacked or abused. Any verbal or physical behaviour which causes our officers to feel uncomfortable, embarrassed or threatened is totally unacceptable and will not be tolerated.

The vast majority of people do treat our volunteers with kindness, courtesy and respect. However, a small minority of people on occasion do not. Being intoxicated is not an excuse to abuse or harass our officers. Any such behaviour will result in an immediate report to our strategic partners the police.


When we communicate with the police via our shared radio link the police, CCTV operators and other security assets in the town centre become immediately aware of our situation and will render immediate assistance. We work confidently knowing that we have this support available.


All of our officers are equipped with body worn audio and visual recording devices.

We respectfully request that you:

  • Do not spit at us or our vehicle

  • Do not throw objects at us or our vehicle

  • Do not make sexually inappropriate comments towards our officers or anybody in our care

  • Do not touch our officers 

  • Do not verbally abuse us because you feel you could be doing a better job than us

  • Do treat us with courtesy. We are here to help

We reserve the right to withdraw care from any person threatening our volunteers.

Partners in the care response to the night time economy
© 2020 Cheltenham Guardians
Cheltenham Guardians is a philanthropic initiative in partnership with Gloucestershire Constabulary, Cheltenham Safe and Cheltenham Borough Council.
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